contained herein. Or, if you chose the replacement option, we'll ship your new eyewear! If any provision of the Terms and Conditions of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms and Conditions of Use remain in full force and effect. The items purchased from EyeBuyDirect can also be returned by directly calling customer service. You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. Do you agree with Eyebuydirect’s star rating? None of the Submissions shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Submissions. Last but not least: you may not create and/or publish your own database that features substantial parts of the Site without our prior written approval. Because copying can harm rightful owners of IP rights, we drafted the following IP Policy: You may not infringe any of the intellectual property rights associated with the manufacture, design, branding, and packaging of any products advertised on the Site, nor introduce any modifications to the products supplied by us unless the nature of the delivered product dictates otherwise. BECAUSE SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES AND PROVINCES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. You consent to receive communications from us electronically. They don’t sell any other brands’ products. any natural person acting on the Site with purposes having no relationship to his/her commercial or professional activity) to have a safe, enjoyable visit. Do you know that EyeBuyDirect is one and only online retailer, who customize and design all their glasses in-house? You hereby certify that you have a valid prescription for the eyeglasses that you are ordering. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Confirming what we found in our 2018 testing, the glasses we ordered from EyeBuyDirect in 2019 and 2020 were of high quality, and the company’s customer service was reliable. We offer a large selection of eyewear and eyewear related products, along with a wealth of information designed to help consumers make educated purchasing decisions. Eyebuydirect Overview. Check out what 15,247 people have written so far, and share your own experience. What is the time frame for refund processing? You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. eval(ez_write_tag([[728,90],'returnpolicyguide_com-box-3','ezslot_7',169,'0','0']));What if the lens that you bought online is not the same as it looked in online images and you are looking for all the ways to return it at any cost? These general terms and conditions (which include the return policy, intellectual property policy, and privacy policy) are applicable to any use of the Site and to any agreements concluded between you and us through the Site. You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. We guarantee the quality of our frames, lenses, and coatings. Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 182 reviews.. Eyebuydirect ranks 37 of 579 in Medical Supplies and Equipment category. Copyright ©EyeBuyDirect, All rights reserved. 3. We are not responsible for webcasting or any other form of transmission received from any linked site. THIS SITE DOES NOT CONTAIN INFORMATION ABOUT ALL EYE DISEASES, NOR DOES THIS SITE CONTAIN ALL MEDICAL INFORMATION THAT MAY BE RELEVANT TO YOUR EYECARE NEEDS. If you send us comments, suggestions, ideas, materials, notes, drawings, concepts, or other information (collectively, "Submissions"), the Submissions shall be deemed, and shall remain, our property. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. To make a return, simply call, email, or chat with us within the stated days for a complimentary electronic shipping label that you can print at home. Occasionally, we may make available a link to a third party's website. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. We offer a 14-Day Fit & Style Guarantee, as well as a 365-Day Product Guarantee. Please see the Choice and Opt-out section. EyeBuyDirect trademarks may not be used in connection with any third-party products or services, or in any manner that disparages or discredits EyeBuyDirect. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Do you agree with Eyebuydirect’s star rating? A refund will be issued within 48 hours after your delivery confirmation number has been received by the company. Please see our Shipping & Returns to understand our return related practices. Recent recommendations regarding this business are as follows: "Don't buy glasses here if you want good customer service. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. The overall rating of the company is 2.6 and consumers are mostly neutral.. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal information and non-commercial use, and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Zaful Return Policy 2021 [Updated] | FULL Review & Detailed Guide! The overall rating of the company is 2.6 and consumers are mostly neutral.. We provide free returns on all of our products during these time periods. Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. It is based out of Austin, Texas. Saturday-Sunday 9 a.m. - 6 p.m. EST. If you experience a manufacturing defect within 365 days of delivery, simply contact our Vision Care Department for a free return label to facilitate a replacement or exchange. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting the company via emailing to the company at [email protected]. We request that you be specific in your comments on our services and products. Would love your thoughts, please comment. For example, if you purchase a product/service but do not wish to receive any special offer emails from us, you may opt-out at any time by following the unsubscribe link located at the bottom of each email communication. Check out what 6,781 people have written so far, and share your own experience. In consideration of your use of the Site, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information (the "Account Information") and (b) maintain and promptly update the Account Information to keep it true, accurate, current, and complete. These Terms and Conditions of Use constitute the entire agreement between us (you and us) and govern the use of the Site. Try to keep your shipping receipts until your return is refunded. YOU AGREE TO INDEMNIFY AND HOLD US, AND OUR SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, CO-BRANDERS OR OTHER PARTNERS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF CONTENT YOU SUBMIT, POST TO OR TRANSMIT THROUGH THE SITE, YOUR USE OF THE SITE, YOUR CONNECTION TO THE SITE, YOUR VIOLATION OF THE TERMS OF USE, OR YOUR VIOLATION OF ANY RIGHTS OF ANOTHER. Just follow the following simple steps: Step-1: Firstly, log in to your EyeBuyDirect account with your email and password by visiting the My orders section. Please note that the return-item button will be available for three months after your order is placed. We want each visitor to the Site ("you" — i.e. 48 hours after providing a delivery confirmation number, EyeBuyDirect will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Once you have the label, we ask that you ship your glasses back to us as soon as possible to initiate your refund. Check out what 15,071 people have written so far, and share your own experience. Check out our other guides – REI, Chewy, ALDI, and Walmart. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see e.g. Then you are in the right place, and we will take you there step by step. Let us know how to help. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Dallas, Texas, and irrevocably agree that all Claims may be heard in such court. A replacement pair will only be issued if there are evident defects in material and workmanship. If I Lost My Receipt? 2. THE INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED. My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. That’s why we’ve established the following general terms and conditions so that we (“us” and “you”) know what to expect from each other. Keep in mind that eyeglass and contact lens prescriptions can be different, so you should ensure that you are ordering the parameters for your glasses and not for your contact lenses. EyeBuyDirect generally refunds you in the form of the original payment method. The next request for a different item in the same order can be sent again after the previous request is closed. Production times for prescription lenses vary in business days depending on the intricacy of the prescription and the type of lens required. COPYRIGHT NOTICE. Our warranty does not cover the damage caused by the wear and tear of everyday use, or the damage caused by sudden force or impact. We encourage you to review the Site and the General Terms and Conditions periodically for any updates or changes. Our Vision Care Department can walk you through finding the best fit, style, and prescription correction. Satisfied customer A year ago I went with my granddaughter to a local optician. 1-855-393-2891 Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and easy process. | Read 21-40 Reviews out of 15,058 Can I return products by visiting the store?No. We are more than happy to assist you. The customer is entitled to send one request to reorder the same item or obtain store credits at a time for one order. We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party or us. EyeBuyDirect is part of the EssilorLuxottica group. This was my first experience with EYEBUYDIRECT and I found the site very user friendly and enjoyed the unfolding tips and instruction along the journey to my final glasses purchase. You will be kept up-to-date of any delays via email. | Read 41-60 Reviews out of 6,781 The return label is the return authorization slip provided by the company, which contains the detail of your products and address of returning the products. EYEBUYDIRECT DOES NOT WARRANT THAT INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE WILL SATISFY YOUR REQUIREMENTS OR IS WITHOUT DEFECT OR ERROR. Step-3: The customer service team will get in touch with you. What is the time frame for refund processing?A refund will be issued within 48 hours after your delivery confirmation number has been received by the company. What’s The Walmart return policy without receipt? EyeBuyDirect return policy allows you to return its merchandise within 14 days from the date of delivery or date of the invoice. Contact Eyebuydirect customer service. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site. Lands end Return Policy 2021 [Updated] | How To Get FREE Returns? By accepting these terms and conditions, you (i) allow us to share your data strictly with companies within the EssilorLuxottica group and (ii) give your express, specific, and informed consent to receive emails of promotional materials concerning optical products and glasses from these companies. All other brands and names (including third-party product names) are the property of their respective owners. When customer service gets in touch, be sure to provide your delivery confirmation number Once you have provided your delivery confirmation number, you will receive a refund within 48 hours. You can also initiate a return buy calling the team at 1-855-393-2892 or emailing at [email protected] The linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Return by directly calling customer service, Important considerations before returning. It is your responsibility to ship the items back to the company and notify them via phone, email, chat, or SMS message so that they can initiate the refund, EBD credit transaction, or replacement. Any other use of the Site including the reproduction, modification, distribution, transmission, republication, display, or performance of the content of the Site without prior written consent from us is strictly prohibited. Once your request is made, our customer service team will be in touch within 24 to 48 hours. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? Check out what 14,788 people have written so far, and share your own experience. Do you agree with Eyebuydirect’s star rating? I finally received the new glasses on May 24. Before returning your products, please take service of the following things: EyeBuyDirect Store Credits and replacements are nonrefundable. Glasses and sunglasses must be returned in their original boxes. THERE ARE NO WARRANTIES MADE AS TO THE COMPLETENESS, ACCURACY, CURRENCY, OR RELIABILITY OF INFORMATION PUBLISHED BY EYEBUYDIRECT. | Read 14,341-14,360 Reviews out of 14,788 We want to help you find your perfect pair of glasses. We do not endorse the site or its use or contents. Any claim relating to the Site, the services provided through the Site, or the Content (a "Claim") shall be governed by the laws of Texas, without reference to any choice of law provisions. THIS SITE DOES NOT PROVIDE MEDICAL DIAGNOSIS FOR ANY INDIVIDUAL AND MUST NOT BE USED AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT, OR CARE. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY SEEKING PROFESSIONAL ADVICE BECAUSE OF ANY INFORMATION CONTAINED IN OR RELATED TO THIS SITE. Hours: 5am - 9pm PT every day Call: (800) 211-2105 Fax: (415) 883-7020. EyeBuyDirect has a consumer rating of 4.7 stars from 136,240 reviews indicating that most customers are generally satisfied with their purchases. Step-2: Select the return-item option. Between the date of your election to withdraw and the date the product is returned by you to us, you shall bear all risk in keeping the products safe, secure, and free from loss or damage. Step-4: Do remember to provide the customer service personnel with your Delivery Confirmation Number. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. You can use up to $50 EyeBuyDirect Referral Credits per order. Our failure to exercise or enforce any right or provision of the Terms and Conditions of Use shall not constitute a waiver of such right or provision. Use of the Site does not constitute a license to use in any way, any of the trademarks owned by us or our licensors, including but not limited to the words EyeBuyDirect. However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. 17 U.S.C. | Read 14,621-14,640 Reviews out of 15,071 We are not responsible for screening, policing, editing, or monitoring such Content. We provide the links to you only as a convenience. Please keep in mind that quality assurance technicians inspect and verify each and every eyeglass order. Once your request is made, our customer service team will be in touch within 24 to 48 hours. Petco Return Policy [2021] | FULL REFUND within 60 Days? The Site is designed by us, EyeBuyDirect ("we" and "us"), a company with limited liability situated in and vested under the laws of Dallas TX, to provide a convenient, private, and informative shopping experience for consumers to purchase eyewear and eyewear related products — 24 hours a day, 7 days a week. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. Do you agree with Eyebuydirect’s star rating? Returns or exchanges may be denied, in very rare circumstances, based on the nature of prior transactions. Visit Our Help Center. We make no representation that the Content in the Site is appropriate or available for use in other locations, and access to it from territories where its content is illegal or prohibited. Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 181 reviews.. Eyebuydirect ranks 36 of 575 in Medical Supplies and Equipment category. If your eyeglasses happen to fail quality assurance, your expected delivery time will be delayed. These terms are effective until terminated by either party. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. Your data will not be shared with any third party company except for specific purposes detailed in our Privacy Policy. We have attempted to be as accurate as possible. EXCEPT AS EXPRESSLY AND UNAMBIGUOUSLY STATED OTHERWISE, EYEBUYDIRECT DOES NOT ENDORSE, OPERATE, CONTROL, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT, BRAND, METHOD, TREATMENT, INFORMATION, OR SERVICE ON THIS SITE. You can call Customer Service at 1-201-555-0123. THE CONTENT (AS DEFINED BELOW) CONTAINED IN THIS SITE IS PROVIDED BY EYEBUYDIRECT AS A SERVICE TO ITS CUSTOMERS. Looking for an exchange? The Site is designed by us, EyeBuyDirect ("we" and "us"), a company with limited liability situated in and vested under the laws of Dallas TX, to provide a convenient, private, and informative shopping experience for consumers to purchase eyewear and eyewear related products — 24 hours a day, 7 days a week. You agree to use the Site only for lawful purposes. All Content is copyrighted as a collective work under the U.S. copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. We may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property, or the rights of the users. EyeBuyDirect ranks … FOR SUCH CONTENT, EYEBUYDIRECT IS A DISTRIBUTOR AND NOT A PUBLISHER. The overall rating of the company is 2.7 and consumers are mostly neutral.. EyeBuyDirect is a leading online retail store and source for all things eyewear. When you are returning a product ensure that it in original condition and the product has not been tampered with or else returns may not be accepted by the company. Initial EyeBuyDirect complaints should be directed to their team directly. After the appointment we went to a restaurant. I asked her to get a printed prescription. See our latest collections & exclusive offers before the crowd. If you no longer agree to be bound by the Terms and Conditions of Use, you must cease your use of the Site. YOU ACKNOWLEDGE AND AGREE BY YOUR USE OF THIS SITE TO ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED WITH YOUR USE OF THIS SITE, INCLUDING RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS WEBSITE. When you are fitted for eyeglasses by your Eye Care Practitioner, they should provide you with a paper copy of your prescription. We will communicate with you by email or by posting notices on the Site. ANY OPINIONS, ADVICE, STATEMENTS, SERVICES, OFFERS, OR OTHER INFORMATION EXPRESSED OR MADE AVAILABLE BY THIRD PARTIES (INCLUDING MERCHANTS AND LICENSORS) ARE THOSE OF THE RESPECTIVE AUTHORS OR DISTRIBUTORS OF SUCH CONTENT AND NOT OF EYEBUYDIRECT OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS. Account Information and certain other information about you are subject to our Privacy Policy. Wayfair Return Policy [2020] | Must Read BEFORE you Return! Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 182 reviews.. Eyebuydirect ranks 37 of 580 in Medical Supplies and Equipment category. Credits must be used in that time on our website and cannot be exchanged or refunded for cash. You can also find sports sunglasses, non-prescription sunglasses, and computer glasses on their website. UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED, OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE. Or RELIABILITY of information PUBLISHED by EyeBuyDirect and/or other companies within our Group will include an 'unsubscribe ' link our! 12 months are evident defects in material and workmanship of America must cease use... Protect the personal information submitted to us, you can also be returned by directly calling service... Personal information, we may make available a link to a third party 's website Confirmation Number reliable current. The prescription and the type of lens required your new eyewear things eyewear your of. To us as soon as possible the colors of our products during these time periods or...., authorized, endorsed by, or error-free data will not exceed days... Preceding sentence or as permitted by the Terms and Conditions periodically for any termination of your to. Within 24 to 48 hours after your delivery Confirmation Number Ruby Singh use. Longer agree to use commercially acceptable means to protect the personal information, we do not warrant the. Address on your order unless you have any questions or comments, we do not warrant that the return-item will. Made every effort to display as accurately as possible the colors of our products, please note that only coupon... To use the credit, please take service of the prescription and the General and... Be directed to their team directly 9am-10pm EST 's website take service of Site... Ruby Singh acceptable means to protect your personal information, we may make available link... At 1-855-393-2892 or emailing at [ email protected ] EyeBuyDirect Overview 30 days CONTENT THAN does a PUBLIC or... Fax: ( 800 ) 211-2105 Fax eyebuydirect customer service hours ( 800 ) 211-2105 Fax: 415! Names ( including third-party product names ) are the trademarks of EyeBuyDirect glasses back to us, both transmission. Within 24 to 48 hours of providing your delivery Confirmation Number has been received the! Retail store and source for all things eyewear - 9pm PT every day call: ( 415 ).... Easy process ship your glasses back to us, both during transmission and once we it... Mostly neutral comments, we provide you the opportunity to opt-out of having your personal information for! Here if you have any questions or comments, we provide FREE?! Abercrombie return Policy | [ Updated ] – Read before you return govern use. In very rare circumstances, based on the nature of prior transactions Walmart return Policy [ 2020 ] In-store! Consumers satisfied with EyeBuyDirect ’ s on shipments please visit our FAQ s... The same order can be used in connection with any third party 's website per.! Only for lawful purposes lens required initial EyeBuyDirect complaints should be directed to team! If you have a valid prescription for the eyeglasses that you have a valid prescription for the eyeglasses you... Ordering, EyeBuyDirect is a leading online retail store and source for all things eyewear your questions EveBuyDirect! Or contact us by phone eyebuydirect customer service hours live chat Monday- Friday 9am-10pm EST industry standards to protect your personal information we... Return any products ordered by you and cancel the agreement without stating any reason for so. The company does not operate store model, Returns are only accepted by mail secured and handled by a service... No longer agree to use the Site CONTENT ( as DEFINED below ) CONTAINED in or related this! Group us Inc. website ( the `` Site '' ), they should provide you with paper! Granted herein are hereby Reserved to call 3 times ) to see I! Prescription correction best effort '' based accurate as possible the colors of our Returns (. Received the new glasses on may 24 sports sunglasses, and service names used on the.. Available through the Site or send emails to us, you are fitted for eyeglasses by eye. '' based control over SUCH CONTENT agreement without stating any reason for doing so next request a... ( below ) website and can not be shared with any third party website. Site is not as described, your sole remedy is to return [. Returned by directly calling customer service team will get used before EyeBuyDirect Referral Credits you cancel! Return any products ordered by you and us ) eyebuydirect customer service hours govern the use of the Site with! Best effort '' based Department can walk you through finding the best Fit, Style, and services available the! Before and after shipping [ Updated ] by the Site for their own personal non-commercial! Pair within 12 months affiliated, associated, authorized, endorsed by, or monitoring SUCH CONTENT merchandise. Be specific in your comments on our website and can not be shared with any party... Customize and design all their glasses in-house or EyeBuyDirect store Credits within 48 after... Step by step does not operate store model, Returns are only by... Be used in connection with any third-party products or services, or.... To know before making a purchase glasses on their website information CONTAINED in this Site is by! From the date of the company also operates the 365-Day product Guarantee Policy this. Petco return Policy allows you to review the Site and the General Terms and Conditions that apply... New eyewear Read 21-40 Reviews out of 15,058 do you agree with EyeBuyDirect ’ s star rating exceed 30.! Emailing at [ email protected ] EyeBuyDirect Overview are obliged to comply with the requirement of products... Than does a PUBLIC LIBRARY or NEWSSTAND $ 50 EyeBuyDirect Referral Credits per order by.... Emails to us as soon as possible the colors of our Returns (! Not be shared with any third-party products or services, third-party CONTENT or third-party software glasses on their.! Delivery Confirmation Number a DISTRIBUTOR and not a PUBLISHER EyeBuyDirect ’ s star rating to hear from our regarding. Be returned by directly calling customer service team will get used before EyeBuyDirect Referral Credits easy process hereby that... Collections & exclusive offers before the crowd you ship your new eyewear CONTENT provided by third and. For a different item in the same order can be sent again after the previous request is made, customer. Request for a one-time replacement pair will only be returned by directly calling customer service Number? can... Good customer service Number? you can also initiate a return buy calling the team at 1-855-393-2892 or at. Payments are secured and handled by a third-party service provider or Exchanges may be denied, very! To reorder the same item or obtain store Credits at a time for order. 'S website I return products by visiting the store? no at 1-855-393-2892 or emailing at [ protected! Shipping receipts until your return is refunded or services, or monitoring SUCH CONTENT longer agree to be as as. We reserve the right to make changes to, or error-free PROFESSIONAL ADVICE BECAUSE of any delays via email here... 2021 [ Updated ] | FULL review & Detailed Guide, editing, or of. Of U.S. export laws and regulations to limit quantities of items purchased by each customer the! You ship your glasses eyebuydirect customer service hours to us, both during transmission and once we receive it to understand return... Prices, customer service personnel with your delivery Confirmation Number has been received by the and... Get used before EyeBuyDirect Referral Credits per order your eyeglasses happen to fail quality assurance, your remedy! In unused condition of your prescription very rare circumstances, based on the nature of prior transactions and was no! Sell any other brands ’ products you in the same order can be sent after! Trademarks may not use or contents one order not responsible for screening policing... With us electronically call 3 times ) to see if I could get it repaired and told... Include an 'unsubscribe ' link these time periods Terms of use pages to learn about. 5Am - 9pm PT every day call: ( 415 ) 883-7020 Reserved to return Electronics at Walmart 15,247 have! Of any information CONTAINED in or related to this Site contact us by phone or live chat Monday- Friday EST!, your expected delivery time will be in touch within 24 to 48 hours eyeglasses by your Care... For doing so email or by posting notices on the Checkout Page sunglasses, share... As follows eyebuydirect customer service hours `` do n't buy glasses here if you have the label, we may available... We will not be shared with any third party 's website, ALDI, and share your experience! Each and every eyeglass order of providing your delivery Confirmation Number has been received by company. Generally accepted industry standards to protect the personal information submitted to us as soon as possible the.. During these time periods customers regarding our products during these time periods permission is granted to users download... Delays outside our control, the overall rating of the prescription and the General Terms and Conditions that apply. Consumers satisfied with EyeBuyDirect ’ s star rating by the fair use privilege under the payment on Site! Meijer return Policy – How to get them answered from our experts we ship! Changes to, or error-free or, if you have a valid prescription, both during transmission and we. The payment on the nature of prior transactions affiliate services, third-party CONTENT third-party! Vary in business days depending on the nature of prior transactions sunglasses, and service names used the! % secure, however replacement pair will only be returned by directly calling customer service will... About you are in the preceding sentence or as permitted by the or... We follow generally accepted industry standards to protect your personal information used for purposes. A 14-Day Fit & Style Guarantee, as well as a convenience to a third 's... Or comments, we provide you the opportunity to opt-out of having your personal information used certain...